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Shipping

 

1. General Information

JONYS provides shipping services for mobile phones and electronic devices to both B2B (business) and B2C (consumer) customers.

We cooperate with trusted international courier partners to ensure fast and reliable delivery.

Explanation:
This section explains who provides the shipping service and reassures customers about reliability.

2. Shipping Methods and Delivery Times

We offer the following delivery options:

  • DHL Standard – estimated delivery within 3–4 business days

  • DHL Express – estimated delivery within 1–2 business days

  • FedEx Standard – estimated delivery within 3–5 business days

  • FedEx Express – estimated delivery within 1–2 business days

Explanation:
Customers can choose between faster (express) and more economical (standard) delivery options depending on urgency and cost.

3. Selection of Delivery Method

Available shipping options are displayed during the checkout process.

Customers can:

  • Select their preferred courier and delivery speed

  • Review estimated delivery times

  • Add delivery instructions (if applicable)

Explanation:
This ensures transparency and allows customers to control how their order is shipped.

4. Shipping Costs

Shipping costs are calculated dynamically and displayed at checkout.

The cost depends on:

  • Delivery destination (country and region)

  • Order size and quantity

  • Selected shipping method (standard or express)

Explanation:
Prices are not fixed because shipping varies depending on logistics factors.

5. Processing Time

Orders are processed after payment confirmation.

Processing may include:

  • Order verification

  • Packaging and handling

  • Coordination with shipping providers

Explanation:
This clarifies that delivery time includes internal preparation time.

6. Delivery Time Disclaimer

All delivery times are estimates and not guaranteed.

Delays may occur due to:

  • Customs procedures

  • High shipping volumes

  • External factors beyond our control

Explanation:
Protects the company from liability for delays caused by third parties.

7. Delivery Address and Responsibility

Customers are responsible for:

  • Providing accurate and complete delivery information

  • Ensuring someone is available to receive the shipment

JONYS is not responsible for delivery issues caused by incorrect or incomplete address details.

Explanation:
Prevents disputes related to failed deliveries.

8. Transfer of Risk

The risk of loss or damage to products transfers to the customer upon delivery.

Explanation:
Once the package is delivered, responsibility shifts to the customer.

9. Customs and Duties

For international shipments:

  • Customs duties, taxes, or import fees may apply

  • These charges are the responsibility of the customer unless otherwise stated

Explanation:
Important for cross-border trade, especially for B2B buyers.

10. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us immediately at sales@jonys.eu

  • Provide photos and shipment details

  • We will assist in resolving the issue with the courier

Explanation:
Outlines the process for handling shipping problems.

11. Contact Information

For shipping-related questions:

Website: www.jonys.eu
Company: JONYS SIA
Registration Number: 45403043267
Legal Address: Darza iela 62 - 17, Bauska, LV-3901, Latvia
Email: sales@jonys.eu
Phone: +371 25456755